need help?

FAQ

Will we have a supervisor? Do you have a support chat?

Questions related to technical connection, payment and organizational moments will be solved by our curator. You can always email us at support@kodland.org or call us: 442080897765

How much is one class? Do you have an installment plan or a referral program?

The price varies depending on the format (group or individual classes) and the number of lessons in the package purchased.

We also have a Referral program — you can invite a friend to Kodland, and if they decide to continue studying with us, we will give you 4 free lessons.

What if my kid skipped the class or the class was cancelled?

If you are studying in a group format, we will send you a recording after the missed class so that the kid can review the material and study it on their own. If your kid misses two classes per module (4 classes), we will offer you a separate session with your tutor for additional study of the material. If you are tutoring individually, please notify us in advance of any cancellations. If you do not give us 12 hours' notice, or if you do not show up for a class, we will charge you for that class. The next class will follow your regular schedule. Read more

Can we change the tutor/course/schedule?

We are interested in making the learning process comfortable for you. You can always write to us to support@kodland.org or call us: 442080897765 when you have questions about the learning process. We'll do everything to help you.

Can we get a refund if we change our mind?

Yes, you can get a refund. Once you make a purchase at Kodland, your personal manager will contact you. In the future, you can address all of your questions to the manager. If you have any questions or problems, you can also write us an email: support@kodland.org or call: 442080897765

What age is the course for?

Our courses are designed for kids between 6–17 years old.

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When buying a package of lessons, lessons are credited to the student's balance in his personal account on the educational platform of Kodland, depending on the package purchased. With each lesson passed, the student's balance decreases by 1 and at the moment when the last paid lesson is completed, the balance account will be equal to 0. After that, you will be billed for the next payment via payment link to your mailbox. After topping up the account, the lesson balance will become positive, depending on which package was purchased after invoicing.